What is the "America's Best Bike Shop" program:
There are approximately 4,000 bike shops in the United States, and fewer than 170 were chosen to be named “America’s Best.”
The shops were asked to fill out a detailed application describing what sets them apart from the average retailer. Mystery shoppers then evaluated the business in more detail by visiting the store, reviewing their website, and contacting the shop by phone to assess the performance from a consumer’s perspective.
During the application process, heart-warming stories came in from all over the country of shops that donate bicycles to children, work to find safe routes to schools, build bike trails, and organize free bicycling events to get people outside and help them maintain a healthy lifestyle.
The program is designed to help consumers find great stores in their areas that will provide the expertise and professionalism they need to get the most benefit from cycling.
The recipients of the America’s Best Bike Shops title not only offer great shopping experiences, but are also rated on their support for their communities, as well as support for bicycle advocacy both locally and nationally.
2017 is the fifth year the NBDA has sponsored the program, and response to the format was positive from the start; especially from smaller shops that are not normally recognized. One store owner wrote: “Exciting stuff! Now maybe smaller shops like ours will have a chance at being recognized.” At the same time, the larger retailers agreed and stated “we do what we need to do to be at the top. This can only help the entire industry."
What "America's Best Bike Shop Award" means to us:
It's not just an award that we can hang on the wall. It's a bar that we try to reach every day. It's offering great products from great vendors with cusotmer service that is just as great. It's promoting local cycling events and planning our own community events when we see a need that isn't being met. It's keeping amateur racing alive, it's introducing people to the cycling lifestyle and gearing them up for a lifetime of cycling. It's fixing a flat for someone that left their wallet at home to swapping out some wheels before a race. It's getting kids on bikes. It's keeping people on bikes.
Our mission is to tear down the barriers that keep from cycling. It may be providing a product or service or it may be providing information or an outlet to ride. America's Best Bike Shops is a great program with excellent standards that keeps us performing our best for you.
What "America's Best Bike Shop" means to you:
It means that we love serving cyclists. It means when you shop with us we are giving back to the community as much as we can. It means we are active in the city, state, and national levels working for safer roads for cyclists. It means that we carry amazing products from amazing companies that support cycling. It means that if we make a mistake, we are on your side trying to make it right as quick and painless as possible.